FAQs
Write us an e-mail via the form, or just send us an e-mail directly at.
General FAQs
How are your prices so affordable?
Negotiating volume-based discounts and delivering our products digitally allows us to get your product to you at a cheaper rate than its retail value.
Are your codes/keys genuine?
Yes, all our codes/keys are 100% genuine.
How long will it take to receive my order?
99% of our orders are delivered within 10 minutes.
Delivery can take slightly longer if you have been asked to verify your purchase.
Where can I see my code/key?
Your key will be viewable in the
My Orders
section of
your dashboard.
Can my EF account be deleted?
You can deactivate your account at any time.
Note: Your EF account holds all your purchase and support ticket history.
Do you send items by post?
No, all our orders are completed digitally and will be available in the
How do I download/view the code/key?
1. Log in to the account you used to purchase your key
2. Navigate to
your dashboard
on the top right of the page
3. Click on the
My Orders
section.
4. Select your order to view your keys.
Do your Windows & Office keys provide lifetime access?
Unless stated otherwise, some are binding and some are not.
Is there a subscription fee for your Windows & Office products?
No, there is no subscription fee for any of our Windows or Office keys.